Refund Policy

CreativeZ Consultancy ensures 100% customer satisfaction. In case of any duplicate charge due to processing error, failing to fulfill any of your special writing services requirements, or not being able to complete your order as per the delivery policy, your complete order amount will be refunded.

In case of any dissatisfaction from any writing services provided by CreativeZ Consultancy, you can submit a refund request within five days of your initial writing services' completion. However, it shall be assumed between both parties that you are satisfied with your initial writing services if a refund request is not received within five days of initial delivery. For any Special / Combo packages, the refund will be applicable the same as it is on the single packages.

Your refund would be processed as per the chart below:

All refund requests will be fulfilled as per the following arrangement:

  • If a request for a refund is made before the order delivery, you would be eligible for a Full Refund.
  • If a request for a refund is made within 48 hours, you would be eligible for a 66% refund.
  • If a request for a refund is made between 48-120 hours of the initial writing services delivery, you would be eligible for a 33% refund.
  • No refund request will be entertained after 120 hours of your initial writing services delivery, however, since we believe in 100% customer satisfaction, you're encouraged to contact us in case of any concerns.

All refund requests should be communicated to the support department. CreativeZ Consultancy, based on the violation of your user agreement, reserves the right to approve/disapprove your request on an individual case-to-case basis.

To assure your refund request is approved, please make sure you meet the following requirements:

  • Claim your refund by specifying your concern by contacting us.
  • We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department.

After the refund, your writing services rights would be obtained by CreativeZ Consultancy and you would not be able to display any version of the content sent by the company. Let us also specify that:

  • Since the content rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product, or media, nor will you have any ownership interest in or to the same.